Privacy policy

Privacy policy

Privacy policy

At iPay, we recognize that privacy is important. This Privacy Policy applies to all of the products and services offered by iPay

Information Privacy

When utilizing iPay products and services, we have security built in as it rides on the payment systems to fully authenticate user transactions originating from your website.

Information you provide

When you send us an enquiry email or telephone call regarding the iPay payment processing gateway, or any other iPay service, we may ask you for the following personal information ONLY (such as your name, email address, telephone number). For certain services, we may give you the opportunity to opt out of combining such information. iPay does NOT process your payments directly nor do we store your credit card information at all.
iPay will NOT ask you to share or divulge information such as your banking details or mobile money PIN details over the telephone or on email.
In our promise to make payments easy, any of the information we collect from you may be used in one of the following ways:

  • Effectively and efficiently provide customer support and services
  • Allow for processing transactions and send your transactions notices
  • Enable targeted marketing, service updates and promotional offers
  • In addition to receiving occasional company news, updates, product or service information, etc., the email address you provide for order processing may be used to send you information and updates related to your order.

User Communications

When you send email or other communications to iPay, we may retain those communications in order to process your inquiries, respond to your requests and generally improve our services.


iPay may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our services, content and advertising.

Third Party Processing Partners

This Privacy Policy applies to iPay’s services only. We do not exercise control over the sites displayed as partners or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Information Sharing

iPay would only share personal information with agencies outside of iPay in the following limited circumstances:

  • satisfy any applicable law, regulation, legal process or enforceable governmental request
  • enforce applicable Terms of Service, including investigation of potential violations thereof
  • detect, prevent, or otherwise address fraud, security or technical issues
  • protect against imminent harm to the rights, property or safety of iPay, its users or the public as required or permitted by law.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. As a company policy, we do NOT store ANY card detail, security PINs or sensitive pieces of information regarding your payments on our servers.

We also restrict access to personal information to iPay employees, who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data Integrity

iPay processes general personal information and only for the purposes for which it was collected on our online feedback form and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

iPay or any of its representatives, shall NOT ask you to divulge, your bank account, debit card/mobile money PIN, CVV numbers, card expiry information or any such data at any time or through ANY media. Please report any such fraudulent attempts to us on the contact address given below

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time.

We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor.

Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Each version of this Privacy Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us at any time:

Email: [email protected]
Customer Service:

+254 734 441 111

+254 791 444 111
Skype: ipaysupport
Twitter: @ipayafrica
Postal Address: P.O. Box 20790 – 00202 NAIROBI